About Timber

ABOUT TIMBER

Wood is a natural, breathable product that will go through certain changes throughout its lifetime as a gate, no matter how well you treat it, depending on many factors including different seasons, being near to tree’s, close to the sea etc. It is important to understand this when buying your gates and know the best way of keeping your gate looking great and lasting for many years.

The gates should always be stained or painted prior to installation and have a minimum of two coats applied (or to the manufacturers specifications). Within 6 months wipe down the gate and then an additional coat has to be applied and then again at 12 months. Please note, if you have purchased either an iroko or cedar gate it is advisable to give the gate a recoat 4 weeks after installation and the gate has weathered slightly, then another recoat 6 months later and then annually thereafter. After the first year then a 6 monthly wipe down of the gates to clean any muck off them and an annual coat of stain will help to protect them.

Knots and the grain:

Redwood pine gates have more knots within them than an iroko or cedar gate which will virtually contain none. Resin streaks can also appear within the timber more in the redwood pine than our other types.

Mould and blue stain:

Timber is like a sponge and will soak in a certain amount of moisture during the year/s. Mould spores can affect the surface and infect deeper into the wood, so it is important to clean it off as soon as you can using mild detergents. Blue stain is ingrained into certain timbers and may appear after an amount of time. This on its own is not a concern and will not damage the structure of your gate. Applying a paint to the gates will help deal with both of the above.

Swelling, warping and shrinking:

When making our gates we make allowances within our framework to help our gates expand or contract throughout the year. If you notice your gates have a slight warp in them it will probably be down to moisture content at that time and the gates not drying uniformly. In most circumstances as the weather improves the whole gate will have dried to the same moisture content and will straighten itself out. The reasons for this are below:

As a natural product the cells in wood contain water. Depending on the weather and time of year this moisture is gradually released or absorbed and will change the volume of the timber. This may result in the timber expanding, warping or shrinking. Timber shakes may occur but will not affect the gates structurally.

Colour variations

Each piece of timber is unique and may not be from the same part of the tree or in fact that tree. This can mean the boards can have slight colour variations and textures with some pieces being very smooth and others having more lifted grain showing  or rough spots. We actually like this variation within our gates and feel it gives them a great look.

Once the gates are delivered to you, their maintenance and upkeep is your responsibility. The way you fit your gates and how you subsequently treat them is beyond our control. Because of this and because of the nature of the product, problems that you experience with any of the above, are not covered by ourselves. Proper gate care will keep your gates looking great for many years.

Painted Gates

Whether we paint the gates for you or you do it yourself the paint can flake or bubble after time due to different moisture conditions within the timber which can not be helped. If this happens simply sand any loose paint off from the gate and repaint over affected area. A fine filler can be used if required once all of the loose paint has been removed.
We can not guarantee any gate from flaking or bubbling paint as it is your responsibility to correctly care and maintain your product once received.

WHAT OUR CUSTOMERS ARE SAYING

Stunning service from start to finish with text and mail updates on build progress, Then when the gate arrived I was really pleased with the quality of the build. Would buy again.

Stuart Steadman

Trustpilot

This is the second gate we have bought from Gates and Fences. We were very happy with the first although the queue at that time was long, they kept in touch all the way until it was delivered as and when promised.

We like the quality and finish of the first so felt quite happy to wait for the second and we were delighted when it was promised and also delivered in a much shorter timespan.

Communication throughout the process was excellent and the care taken to ensure that our order was accurate and contained everything we needed. Well Done!

Stephen Cook

Trustpilot

Quality product and excellent service. Very pleased with my new side gate which is solidly built and will clearly last many many years. The ordering process was efficient with clear and helpful responses. I’d definitely use this firm for any future needs.

Lance Pitts

Trustpilot

Easy to use website, well followed up with email progress reports as build progressed. Arrived on promised date, friendly crew unloaded gates.
Builder confirmed good quality gates and hinges/fittings also look good. Gates have now been installed and we are very pleased with the way they enhance the kerb appeal of our house.

Harry Richardson

Trustpilot

I received regular updates on progress hence able to plan fitting easily (gate is for busy hotel) The gate was well packaged, everything was present and correct. Build was very good, it’s a decent weight and I think it’ll prove solid enough to cope with the use it’ll get for many years.
Visually it’s excellent and has already drawn several admiring comments.
Overall a super service and quality product.

Paul Burrough

Trustpilot

Very pleased with my gate purchase worth paying the extra for a quality and sturdy gate.
Made to measure and fits a treat. Communication and update along the way was excellent,never known a business keep you as well informed as Gates and Fences.
Delivery was spot on tracked to my door. Recommend to all and if needed would definitely buy from this firm again.
Many thanks

Gary Rawlings

Trustpilot

Very rarely these days do you get great service and a great product.
From initial contact to manufacturing and Subsequent delivery I was kept up to date. Paul Jones was very helpful and patient and gave excellent help re how to size etc prior to ordering.
Installation advice was also invaluable and as a result I purchased the correct fixings and completed the job.
Thank you.

J Graham

Trustpilot

Our gate was super. Lovely quality & well made wood & ironwork.
Delivered in testing times & easy to fit !
Couldn’t fault it !

Kevin Hardy

Trustpilot

A properly made gate built to last.
The whole experience was excellent, I was helped measuring the opening, discussing the options and finally choosing the right gate. I was kept informed during the UK manufacturing process, order was shipped as arranged, all well packaged. Hanging the gate (on my own) was possible, the instructions could be a little clearer but help is at hand via telephone. After sale service is also first rate. Overall – Very impressed 5 *****

Toby Arnold

Trustpilot

From my first phone call to delivery, the information, advice and general communication was excellent. I was firstly advised that there might be a 4-6 week lead-in time but the gates were delivered in 4 weeks from ordering. That is 1st class service. E-mails kept me informed of the start of the manufacturing, to the end of the process of staining, oiling, quality control to delivery date. Well done.

Ron Wallace

Trustpilot

An excellent product at a reasonable price. Right from my first enquiry the company was very professional. They helped confirm my calculations for a bespoke size and kept me informed every step of the way. Quoted 5 weeks the our gate arrived in just 3. Product was of good quality and arrived well protected against damage. I found the website very good too. All in all very pleased with our purchase. Andy Boulter

Andy Boulter

Trustpilot

Excellent service, easy to follow website for ordering,
kept informed throughout manufacturing and delivery by email. Arrived exactly when they said and well packaged. Definitely use again in the future.

Janet Huntley

Trustpilot

From placing our order to receiving the end product the service we received was excellent.The customer service team were very informative and helpful.
The quality of both the gates and fence panels are excellent . They are very well built and the craftsmanship is brilliant . Our order arrived well packaged and on our agreed date. They look fantastic. We are very impressed and would certainly use gates and fences in the future and would be happy to recommend them.
Richard and Julie

Julie Burnett

Trustpilot

I ordered a side gate from Gates and Fences as they were one of the few companies that could offer a bespoke gate at a reasonable price. I was very pleased with the quality of the end product, and it arrived well within the advertised turn-around time.

Cheryl Robertson

Trustpilot

After completing the on-line order information, the company were very quick to respond and clarify my requirements.They did this by email and it a was a very efficient process. I was updated by email throughout the manufacturing process right up to when the side gate I ordered was delivered. Although I have not installed it yet, it looks magnificent ‘a beast of a gate’, but very good looking. I would highly recommend this company.

David Longley

Trustpilot

Need advice? Speak to our friendly team on 0800 6124 965

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