Stunning service from start to finish with text and mail updates on build progress, Then when the gate arrived I was really pleased with the quality of the build. Would buy again.
This is the second gate we have bought from Gates and Fences. We were very happy with the first although the queue at that time was long, they kept in touch all the way until it was delivered as and when promised.
We like the quality and finish of the first so felt quite happy to wait for the second and we were delighted when it was promised and also delivered in a much shorter timespan.
Communication throughout the process was excellent and the care taken to ensure that our order was accurate and contained everything we needed. Well Done!
Quality product and excellent service. Very pleased with my new side gate which is solidly built and will clearly last many many years. The ordering process was efficient with clear and helpful responses. I’d definitely use this firm for any future needs.
Easy to use website, well followed up with email progress reports as build progressed. Arrived on promised date, friendly crew unloaded gates.
Builder confirmed good quality gates and hinges/fittings also look good. Gates have now been installed and we are very pleased with the way they enhance the kerb appeal of our house.
I received regular updates on progress hence able to plan fitting easily (gate is for busy hotel) The gate was well packaged, everything was present and correct. Build was very good, it’s a decent weight and I think it’ll prove solid enough to cope with the use it’ll get for many years.
Visually it’s excellent and has already drawn several admiring comments.
Overall a super service and quality product.
Very pleased with my gate purchase worth paying the extra for a quality and sturdy gate.
Made to measure and fits a treat. Communication and update along the way was excellent,never known a business keep you as well informed as Gates and Fences.
Delivery was spot on tracked to my door. Recommend to all and if needed would definitely buy from this firm again.
Very rarely these days do you get great service and a great product.
From initial contact to manufacturing and Subsequent delivery I was kept up to date. Paul Jones was very helpful and patient and gave excellent help re how to size etc prior to ordering.
Installation advice was also invaluable and as a result I purchased the correct fixings and completed the job.
Our gate was super. Lovely quality & well made wood & ironwork.
Delivered in testing times & easy to fit !
Couldn’t fault it !
A properly made gate built to last.
The whole experience was excellent, I was helped measuring the opening, discussing the options and finally choosing the right gate. I was kept informed during the UK manufacturing process, order was shipped as arranged, all well packaged. Hanging the gate (on my own) was possible, the instructions could be a little clearer but help is at hand via telephone. After sale service is also first rate. Overall – Very impressed 5 *****
From my first phone call to delivery, the information, advice and general communication was excellent. I was firstly advised that there might be a 4-6 week lead-in time but the gates were delivered in 4 weeks from ordering. That is 1st class service. E-mails kept me informed of the start of the manufacturing, to the end of the process of staining, oiling, quality control to delivery date. Well done.
An excellent product at a reasonable price. Right from my first enquiry the company was very professional. They helped confirm my calculations for a bespoke size and kept me informed every step of the way. Quoted 5 weeks the our gate arrived in just 3. Product was of good quality and arrived well protected against damage. I found the website very good too. All in all very pleased with our purchase. Andy Boulter
Excellent service, easy to follow website for ordering,
kept informed throughout manufacturing and delivery by email. Arrived exactly when they said and well packaged. Definitely use again in the future.
From placing our order to receiving the end product the service we received was excellent.The customer service team were very informative and helpful.
The quality of both the gates and fence panels are excellent . They are very well built and the craftsmanship is brilliant . Our order arrived well packaged and on our agreed date. They look fantastic. We are very impressed and would certainly use gates and fences in the future and would be happy to recommend them.
Richard and Julie
I ordered a side gate from Gates and Fences as they were one of the few companies that could offer a bespoke gate at a reasonable price. I was very pleased with the quality of the end product, and it arrived well within the advertised turn-around time.
After completing the on-line order information, the company were very quick to respond and clarify my requirements.They did this by email and it a was a very efficient process. I was updated by email throughout the manufacturing process right up to when the side gate I ordered was delivered. Although I have not installed it yet, it looks magnificent ‘a beast of a gate’, but very good looking. I would highly recommend this company.
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